Sales Techniques and Complaints Management: Difficult customers, smart digital solutions
Contents
- Attitude and commercial attitude;
- Profile of the customer service professional;
- Identifying needs and knowing the target audience;
- Selling for the fulfilment of needs;
- Sales techniques: initiating, probing, supporting and closing;
- Complaint handling techniques;
- Handling complaints: an opportunity for loyalty and sales;
- Commercial strategy: SMART objectives and definition of KPIs.
Duration: 6 Hours
Trainer: Isabel Henriques
Date: 9th and 14th April
Timetable: 19h00 - 22h00
Location: Rua do Provedor Frei Jorge de São Paulo 1, 2500-245 Caldas da Rainha
Training organisation: West Hotel and Tourism School