English language: service
Contents
- Customer welcome;
- Useful vocabulary and phrases for customer service (telephone, written or face-to-face);
- Directions, suggestions and recommendations;
- Intercultural communication: adapting to different profiles;
- Face-to-face and telephone simulations.
Duration: 18 Hours
Trainer: Marta Fidalgo
Date: 13, 18, 20, 25, 27, 28 May
Timetable: 19h20 - 22h20
Location: Rua do Provedor Frei Jorge de São Paulo 1, 2500-245 Caldas da Rainha.
Training organisation: West Hotel and Tourism School
Training Related
Duration: 15 Hours
Trainer: To be designated
Date: April/May 2026
Timetable: 19h20 - 22h20