Digital Service
Contents
- Contextualisation: definitions and concepts;
- Customer service as a competitive advantage;
- The current customer profile and their consumption habits;
- Customer service through interactive and digital means;
- Different customer service channels;
- Online and offline service;
- Tips and best practices.
Duration: 3 Hours
Trainer: João Freitas
Date: 21 May
Timetable: 19h00 - 22h00
Location: Online
Training organisation: West Hotel and Tourism School